FAQ Quick Links

Frequently Asked Questions

IT Support Questions

Which support system is right for me?

Is preventive support really needed?

How do you deal with the rapidly changing IT environment?

How do you make it easier to understand Information Technology?

What are my company's weaknesses in Information Technology?

Do I have one point of contact?

What if I have an emergency?

Which support system is right for me?

It all depends upon how your computer environment matches your company's objectives. Once those are realized, we can provide a number of options that are cost-effective and efficient without any technobabble.

Is preventive support really needed?

As with all high-tech systems, there are associated problems and risks. Nothing is more irritating than your system breaking down in the middle of a deadline or when your workload is higher than normal. Preventive support is better than a fixing the problem when it occurs by ensuring your IT environment is running in top shape to be ready for the inevitable demands placed upon it. As an added benefit, you'll find this type of support cheaper by contributing to increased productivity in the long run.

How do you deal with the rapidly changing IT environment?

At infoLink we keep abreast of the latest developments and modifications in Information Technology-from the software applications designed to keep your business competitive to the hardware necessary to keep them running. Our highly-qualified staff can also determine which technologies are right for you.

How do you make it easier to understand Information Technology?

From our consultation services to our maintenance procedures, we will let you know clearly how your system is operating. We can identify trouble spots, suggest areas for improvement, and explain our results and assessments in a way that is easy to understand. If you're new to Information Technology and are looking at setting up a computer environment, we can explain in simple terms how it works and how your company can benefit from it. It doesn't matter how sophisticated your system is. What's important is your level of satisfaction and how your computer environment is affecting your bottom line.

What are my company's weaknesses in Information Technology?

Our consultation process helps to evaluate the effectiveness of your system and identifies potential and current trouble spots. We can also recommend changes to make sure it is operating at maximum efficiency and effectiveness. Our regularly scheduled visits are also geared at ensuring your system is performing at peak efficiency so you can count on it when you really need it.

Do I have one point of contact?

We pride ourselves on our customized and personal service. Our end user support service allows you to call a single support person who can address all your needs, from setting up a computer to helping you become more productive. If we can't address your concerns with a telephone call, we provide on site assistance. on it when you really need it.

What if I have an emergency?

Contact infoLink at 780-425-6905 or email us at support@infolink-inc.com. We will ensure the emergency you are experiencing will receive immediate attention.